At Atlassy Store, we are committed to providing our customers with high-quality cosmetics. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We gladly accept returns of all unopened and unused products within 30 days of the original purchase date. To initiate a return, please follow these simple steps:
Contact our customer support team via email or phone and provide your order number and reason for the return.
Our team will provide you with a return shipping label and instructions on how to properly pack and ship your products.
Once we receive your returned products, we will inspect them to ensure they meet our return policy standards. If they do, we will refund your original payment method within 5-7 business days.
Please note the following exceptions to our return policy:
We cannot accept returns on any used or open products.
We cannot cover the cost of return shipping, unless the products were received as defective or damaged.
Refunds
If for any reason we are unable to fulfill your order or provide you with satisfactory service, we will be happy to issue a refund for your purchase. Refunds will be issued to the original payment method used to place your order, and will typically be processed within 5-7 business days.
Cancellations
If you need to cancel your order for any reason, please let us know as soon as possible. Orders that have already shipped cannot be cancelled, but we will do our best to accommodate your needs.
Contact Us
If you have any questions or concerns about our returns and refunds policy, please don’t hesitate to contact our customer support. Our friendly representatives will be happy to assist you.